Shipping Policy
At Farlem, we are committed to providing our customers with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below for important information regarding the shipping of our candles:
1. Order Processing:
- Orders are typically processed within 2-5 business days after the payment has been successfully received.
- Processing times may vary during peak seasons, holidays, or due to unexpected circumstances. Any delays will be communicated to customers promptly.
2. Shipping Methods:
- We offer best in class shipping method to accommodate your needs. Please note that the estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays may occur due to factors beyond our control.
3. Shipping Destinations:
- We currently offer shipping only in the United States of America and it’s territories. If your location is not listed, please contact us for assistance.
4. Shipping Rates:
- We charge a flat shipping rate to our customers and bear any overheads costs that may be incurred over the standard shipping fee.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through the carrier’s website.
6. Shipping Delays:
- Farlem is not responsible for shipping delays caused by the shipping carrier, customs, or other factors beyond our control.
- We will make every effort to assist you in tracking and resolving any issues with delayed shipments.
7. Lost or Stolen Packages:
- Farlem is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure that the shipping address provided during checkout is accurate and secure to avoid any potential issues.
8. International Shipping:
- For any applicable international orders, customs duties and taxes may apply. Customers are responsible for paying any additional charges imposed by their country’s customs.
9. Changes to This Policy:
- Farlem reserves the right to update or modify this shipping policy at any time without prior notice.
If you have any questions or concerns about our shipping policy, please contact our customer service team at support@farlemstudio.com.
Thank you for choosing us!